A home remodeling project can be a stressful experience for the entire family...including the pets. From several post-project surveys it appears that unprofessionalism and the lack of planning and organization play a major factor in causes the stress. Different home improvement firms try various methods to help alleviate the stress. However, many make promises that they cannot, or do not intend to, keep. To us, it starts with portraying an accurate picture of what the client will face during remodeling. Then we detail our project policies of project management and communication, dust and floor protection, portable johns, daily clean up, and maid service. Then we explain our unique on-time, project completion guarantee with a $100 per day penalty. Being homeowners and remodeling clients ourselves, we strive to make the experience as pleasant as possible before, during, and after construction. We often repeat one of our client's quotes: "It was like a pregnancy. Many pleasant days, some exciting days, a few mornings I felt like throwing up, but the end result was definitely worth the experience."